We1wim Privacy Policy – Protecting Your Personal Data

We1wim collects your personal information through several different channels when you use our platform. We only collect information that is genuinely necessary to provide you with a safe and effective service as a member.

We1wim uses the personal information we collect solely for legitimate purposes directly related to providing our platform services to members in Malaysia. The following outlines the specific purposes for which your data is used.

We1wim does not sell, rent, or transfer members' personal data to third parties for marketing purposes. However, in the course of operating the platform, there are limited situations where we1wim may need to share data with certain parties.

• Malaysian payment providers: we1wim works with payment gateway providers registered in Malaysia to process transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Data shared is kept to a minimum and limited strictly to what is necessary to process each transaction.
• Game service providers: Our platform works with third-party game software providers for live casino tables, baccarat, and slots. These providers receive only the game session information necessary to deliver the service and are bound by strict data confidentiality agreements with we1wim.
• Malaysian legal authorities: we1wim will disclose members' personal information to Malaysian authorities where required by a court order, warrant, or other valid legal obligation. We will endeavour to notify affected members of any such disclosure unless prohibited by law.
• Technical support service providers: In limited situations, third-party technical teams may need to access system data for maintenance or troubleshooting purposes. All such access is controlled, logged, and carried out under strict confidentiality agreements.

The security of members' personal and financial data is our top investment priority we1wim. We implement multiple layers of technical and procedural safeguards to keep your data secure at all times.

• 256-bit SSL/TLS Encryption: All communications between your device and we1wim's servers are fully encrypted. You can verify this by checking for the padlock icon in your browser's address bar when using our platform.
• Database encryption: Sensitive data such as identity information and account details is stored in encrypted form within our databases. In the unlikely event of a security breach, any stolen data would be unreadable without the encryption key.
• Two-factor authentication (2FA): we1wim encourages all members to enable 2FA on their accounts. Logins from a new device or location will trigger additional verification via SMS to your registered Malaysian mobile number.
• 24/7 security monitoring: Our system continuously monitors all activity to detect anomalies such as suspicious login attempts, unusual transaction patterns, or access from unfamiliar locations.
• Environment segregation: we1wim's production systems are fully separate from development and testing environments. No real member personal data is used in any testing environment.
• Regular security audits: we1wim undergoes regular security audits and independent penetration testing to identify and address any security vulnerabilities before they can be exploited.

We1wim retains members' personal data only for as long as is necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: For as long as your we1wim account remains active, we retain all relevant personal information, transaction history, and gameplay data.
• Financial records: In accordance with Malaysia's Anti-Money Laundering (AML) requirements and financial regulations, financial transaction records are retained for a minimum of 5 years from the transaction date, even after account closure.
• Communication & support data: Records of communications between members and the we1wim support team are retained for 3 years for historical reference and future dispute resolution purposes.
• After account closure: When you close your we1wim account, we will delete or anonymise personal data that is no longer required for legitimate legal or business purposes within 90 days from the account closure date.
• Marketing data: If you have given consent to receive marketing communications from we1wim, your data used for this purpose will be deleted within 30 days of you withdrawing that consent.

We1wim uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and collect analytics data that helps us improve our services.

• Session cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your web browser.
• Functional cookies: Used to remember your preferences such as language, display settings, and frequently used betting limits, so you do not need to reconfigure them each time you log in to we1wim.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts from unrecognised locations or devices.
• Analytics cookies: we1wim uses aggregated, non-individually identifiable analytics data to understand how members use our platform and to identify areas for improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality we1wim — particularly session security features that require cookies to function correctly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the we1wim, you have the following rights regarding your personal data. We are committed to making it straightforward to exercise these rights without placing any undue burden on you.

• Right to access: You have the right to request a copy of all personal data we hold about you. We will provide a comprehensive report within 14 business days of your request.
• Right to rectification: If you find that any personal information held about you in we1wim's systems is inaccurate or out of date, you have the right to request a correction and we will update it within 7 business days.
• Right to erasure: You have the right to request deletion of your personal data, subject to the legal retention requirements outlined in Section 5. Valid deletion requests will be processed within 90 days.
• Right to withdraw consent: You may withdraw consent for certain uses of your data — such as marketing communications — at any time via your we1wim account settings or by contacting our support team.
• Data portability right: You have the right to request your personal data in a machine-readable format for transfer to another platform should you choose to do so.
• Right to object to processing: In certain circumstances, you have the right to object to the way we process your data. We will assess each objection fairly and provide a response within 14 business days.

To exercise any of the rights above, please contact the we1wim Privacy Officer by email at privacy@we1wim.xyz or via our platform's live chat. Please include your username and a clear description of your request to help us process it faster.

We1wim strictly prohibits the use of our platform by individuals under the age of 21. We do not knowingly collect or store personal data from minors.

• The we1wim registration process requires age verification — every applicant must confirm that they are 21 years of age or older.
• Should we discover that personal data belonging to an individual under the age of 21 has been collected without our knowledge, we will delete that data immediately and close the account in question.
• Parents or guardians who suspect their child may have registered with we1wim without authorisation are encouraged to contact us at privacy@we1wim.xyz for immediate action.

We1wim reserves the right to amend this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or platform updates that affect how data is processed.

• Any material amendments to this Privacy Policy will be communicated to members via in-platform notifications and/or email to their registered address at least 14 days before the amendments take effect.
• Continued use of the platform we1wim after the amendment's effective date will be considered as your acceptance of the updated policy.
• The version history of this Privacy Policy is retained and can be requested from our privacy officer for your reference.
• If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the procedure outlined in Section 7.

We1wim has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy and Malaysian data protection laws. For any enquiries, privacy rights requests, or complaints relating to the handling of your personal data, please contact us through the following channels.

This Privacy Policy is governed by the laws of Malaysia. Any privacy-related disputes that cannot be resolved through our internal channels may be referred to the Malaysian Personal Data Protection Commissioner in accordance with the procedures set out in the Personal Data Protection Act 2010.